Terms of Use

Welcome to lunqilavemo.

This online store, together with its related website features, content, tools, products, and digital services (collectively, the “Site”), is operated by Klyne Hong Kong Limited.

These Terms of Use establish the conditions that apply when you access, browse, interact with, or make a purchase through our Site.

lunqilavemo offers a curated selection of DIY crafts, seasonal gifts, creative décor, and other lifestyle products intended to bring creativity and character to everyday spaces and occasions.

By accessing or using the Site, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, please discontinue your use of the Site.

1. Accuracy of User Information

When using our checkout, account, or other Site features, you agree to provide information that is accurate, complete, and current.

This may include:

• Your name and contact information;

• Billing information;

• Payment details;

• Shipping and delivery information.

You are responsible for reviewing the information you provide and keeping it accurate where updates are available.

lunqilavemo is not responsible for delays or other issues resulting from incorrect or incomplete information submitted by a customer.

2. Data Privacy & Handling

We take the handling of personal information seriously.

Our collection, use, storage, and protection of personal information is described in our separate Privacy Policy.

By using our Site or communicating with our customer support team, you acknowledge the data practices described in that policy.

We may update our Privacy Policy from time to time where permitted or required by applicable law.

Continued use of the Site after an updated policy becomes effective constitutes acknowledgment of the revised privacy practices, subject to applicable legal requirements.

3. Intellectual Property Rights & Usage Restrictions

All content made available through lunqilavemo—including website design, software elements, branding, logos, product photographs, graphics, text, product descriptions, and other creative materials—is owned by Klyne Hong Kong Limited, its licensors, or other authorized rights holders.

Such materials may be protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive right to access and use the Site for personal shopping and other non-commercial purposes.

Without prior written authorization, you may not:

• Copy, reproduce, extract, modify, distribute, or commercially exploit Site content;

• Mirror, frame, clone, or reproduce substantial parts of our Site;

• Use automated scripts, scraping tools, bots, data-mining systems, or similar technologies to extract Site content without authorization;

• Introduce malware, malicious software, harmful code, or other disruptive technologies;

• Intentionally overload, interfere with, damage, or disrupt our servers, networks, or Site functionality.

We may restrict or terminate access where we reasonably determine that these requirements have been violated.

Where appropriate, we may also take further action available under applicable law.

4. User-Generated Content & Feedback

You may have opportunities to submit reviews, photographs, comments, suggestions, feedback, or other content through our Site or related communication channels.

By submitting content, you confirm that:

• You have the necessary rights to provide it;

• The content is truthful to the best of your knowledge;

• It does not unlawfully infringe another person's intellectual property or other rights;

• It does not contain unlawful, defamatory, abusive, deceptive, or malicious material.

You may not deliberately provide false identity information in connection with submitted content.

By submitting content to us, you grant Klyne Hong Kong Limited a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute that content for legitimate operational, promotional, and marketing purposes.

5. External Third-Party Links

For convenience, the Site may contain links to websites, platforms, or services operated by third parties.

lunqilavemo does not control the operation, availability, security standards, content, or privacy practices of those third-party websites.

Accessing an external website through a link on our Site is done at your own discretion.

To the extent permitted by law, we are not responsible for losses or damages arising from your use of third-party websites, products, services, or content.

We encourage you to review the applicable terms and privacy policies of third-party services before using them.

6. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ITS SERVICES, AND PRODUCTS MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

KLYNE HONG KONG LIMITED DISCLAIMS WARRANTIES, REPRESENTATIONS, OR CONDITIONS TO THE EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SITE WILL ALWAYS OPERATE WITHOUT INTERRUPTION;

• THE SITE WILL ALWAYS BE COMPLETELY ERROR-FREE;

• DIGITAL SERVICES WILL ALWAYS BE AVAILABLE;

• THE SITE WILL BE COMPLETELY FREE FROM SECURITY RISKS OR TECHNICAL ISSUES.

NOTHING IN THESE TERMS EXCLUDES RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Klyne Hong Kong Limited, together with its directors, affiliates, partners, employees, service providers, and logistics partners, will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or relating to:

• Website interruptions or technical failures;

• Your use, purchase, or possession of products obtained through the Site;

• Unauthorized access to systems or information;

• Failures or interruptions in digital transmission;

• Third-party services connected to the Site.

Where permitted by applicable law, any legal claim relating to your use of the Site must be formally brought within one (1) year from the date on which the applicable event giving rise to the claim occurred.

Nothing in this Section limits liability where such limitation is prohibited by applicable law.

8. User Indemnification

You agree to defend, indemnify, and hold harmless Klyne Hong Kong Limited, together with its affiliates, partners, employees, and service providers, from claims, losses, damages, liabilities, costs, and reasonable legal expenses arising from:

• Your violation of these Terms;

• Your infringement of another party's rights;

• Your unlawful, fraudulent, or malicious use of the Site.

This obligation applies to the extent permitted by applicable law.

9. Digital Communications Agreement

By using our Site, you consent to receiving certain communications electronically.

These communications may include:

• Order confirmations;

• Transactional notices;

• Policy updates;

• Customer-service communications;

• Other legally required notices.

Where permitted by applicable law, you agree that electronic communications satisfy requirements that such notices or communications be provided in writing.

10. Copyright Infringement Claims

We respect intellectual property rights and review properly submitted claims concerning copyrighted material.

If you believe that copyrighted work belonging to you has been used improperly on our Site, please submit a notice to our customer-support team containing:

• Your physical or electronic signature;

• Identification of the copyrighted work you believe has been infringed;

• Identification or URL of the material in question;

• Your contact information;

• A good-faith statement explaining why you believe the use is unauthorized by the copyright owner, its agent, or applicable law.

We may request additional information where reasonably necessary to review the claim.

11. Force Majeure

We will not be responsible for delays, interruptions, or failures in performance resulting from circumstances outside our reasonable control.

Such circumstances may include, without limitation:

• Supply-chain disruptions;

• Severe weather or natural events;

• Labor disputes or strikes;

• Pandemics or public-health emergencies;

• Transportation disruptions;

• Government orders or restrictions;

• Other events that could not reasonably have been prevented or controlled.

Our obligations will be affected only to the extent and for the duration reasonably caused by such circumstances.

12. Transfer of Risk

Responsibility for loss or damage to merchandise may transfer when the applicable package is handed to the shipping carrier, subject to applicable law and the terms governing the relevant carrier.

Shipping and delivery remain subject to our applicable Shipping Policy and any optional Shipping Protection selected at checkout.

Nothing in this Section overrides consumer protections that cannot legally be excluded.

13. Legal Jurisdiction

These Terms and transactions conducted through lunqilavemo are governed by the laws of the Hong Kong Special Administrative Region, without limiting mandatory consumer rights that may apply under the laws of a customer's place of residence.

Subject to mandatory laws that provide otherwise, the courts of Hong Kong will have jurisdiction over legal proceedings arising from or relating to these Terms, the Site, or transactions conducted through it.

14. Clause Severability & Assignment

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

15. Entire Agreement

These Terms, together with any policies expressly incorporated or referenced through the Site, constitute the entire agreement between you and Klyne Hong Kong Limited concerning your use of the Site.

They supersede previous or contemporaneous communications, understandings, representations, or agreements relating to the same subject matter.

No previous verbal statement or communication will modify these Terms unless incorporated into a valid written agreement or otherwise required by applicable law.

16. Official Store Contact

If you have questions regarding these Terms, an order, or your use of the Site, you may contact us using the details below:

• Brand Name: lunqilavemo

• Corporate Entity: Klyne Hong Kong Limited

• Registered Address: SMART-SPACE 3C UNITS 901-903 CORE C, CYBERPORT 3, 100 CYBERPORT ROAD, POK FU LAM, HONG KONG

• Website: lunqilavemo

• Support Email: support@lunqilavemo.com

• Customer Hotline: Phone (Call or Text): +1(938) 222-0562