Privacy Notice

PRIVACY NOTICE

Last Updated: January 27, 2026

At lunqilavemo, we understand that customers expect their personal information to be handled with care. This Privacy Notice describes the types of Personally Identifiable Information (PII) that may be collected when you browse our website, use our services, contact us, or complete a purchase. It also explains how that information may be used, protected, and shared.

1. Information We Collect

We collect information that is reasonably necessary to operate our website, process purchases, communicate with customers, and provide a convenient shopping experience.

Information You Provide to Us

Personal information may be collected when you:

  • Place an order;

  • Register or create an account;

  • Subscribe to email communications;

  • Contact our customer support team.

Depending on your interaction with the website, this information may include:

  • Your name;

  • Email address;

  • Shipping and billing address;

  • Phone number;

  • Payment-related information.

Information Collected Automatically

Certain technical and usage information may also be collected automatically when you visit or interact with our website, including:

  • IP address;

  • Device information;

  • Browser information;

  • Website activity and usage information collected through cookies and similar technologies, as further described in Section 5.

2. How Your Information May Be Used

Information collected through the website may be used for purposes including:

  • Processing Orders: To complete purchases, coordinate shipment, provide order confirmations, and send tracking information;

  • Improving the Customer Experience: To evaluate website performance, personalize aspects of the shopping experience, and improve our product offerings;

  • Customer Communications: To answer questions, provide assistance, and, where permitted, send updates regarding products, promotions, or offers;

  • Security and Fraud Prevention: To help identify, prevent, and investigate unauthorized transactions, fraudulent activity, or misuse of our services.

3. Protecting Personal Information

We use reasonable measures intended to help protect the personal information handled through our website.

  • Secure Transmission: Sensitive payment information is transmitted using SSL technology and is handled through our payment service providers.

  • Restricted Access: Personal information is maintained within secured systems and is accessible only to authorized personnel who are expected to maintain its confidentiality.

  • Payment Details: lunqilavemo does not retain complete credit or debit card information on its servers after payment processing has been completed.

4. Sharing Information With Third Parties

lunqilavemo does not sell, rent, or trade Personally Identifiable Information for the independent use of third parties.

Information may, however, be shared when necessary with trusted service providers that help us operate the website, process payments, fulfill orders, provide customer support, or perform other business-related services.

Advertising and Marketing Partners

We may use technologies provided by third parties, including cookies, pixels, and similar tools, to measure advertising performance and help make advertising more relevant.

These partners may include:

Information collected through these services is handled according to the privacy practices of the applicable provider. Advertising preferences may be managed through the settings and opt-out options made available by those providers.

5. Cookies

Our website uses cookies. Cookies are small files stored on your device that allow websites to recognize a browser and retain certain information.

We may use cookies for purposes such as:

  • Essential Cookies: To support necessary website functions, including shopping cart and checkout features;

  • Analytics Cookies: To better understand how visitors interact with the website and to assess website performance;

  • Marketing Cookies: To support advertising activities through partners such as Meta and AppLovin.

Additional information about cookies used by Shopify is available at:

https://www.shopify.com/legal/cookies

You may choose to disable cookies through your browser settings. Please note that some website functions may not operate as intended if cookies are disabled.

6. Links to Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Those third-party services operate separately from lunqilavemo and maintain their own privacy practices and policies. lunqilavemo is not responsible for the privacy practices, policies, or content of external websites.

7. California Online Privacy Protection Act (CalOPPA)

In connection with CalOPPA:

  • Visitors may access and browse our website anonymously;

  • A visible link to this Privacy Notice is made available through our website;

  • Any updates to this Privacy Notice will be posted on this page;

  • Users may request that personal information be corrected or updated by contacting us or by using available account settings.

Do Not Track Signals

Where applicable, we recognize valid Do Not Track (DNT) browser settings and do not intentionally enable tracking technologies when an applicable DNT signal is active.

8. Children's Privacy (COPPA)

lunqilavemo does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us so the information can be reviewed and, where appropriate, removed.

9. Fair Information Practices and Data Security Incidents

If a data security incident affecting personal information occurs, we will take appropriate steps, which may include:

  • Contacting affected users through available communication channels;

  • Providing relevant information regarding the incident when required.

10. CAN-SPAM Act Compliance

Email addresses may be collected for purposes such as processing orders, providing customer service, and sending transaction-related communications.

Promotional communications may also be sent where the appropriate consent has been provided.

In connection with CAN-SPAM requirements:

  • Sender information and email subject lines will not be intentionally misleading;

  • Promotional communications will be identified appropriately;

  • Users may unsubscribe by following the instructions provided in the communication;

  • Opt-out requests will be processed promptly.

11. Contact Us

If you have questions about this Privacy Notice or how personal information is handled, please contact us:

Email:
support@lunqilavemo.com

Business Company:
Klyne Hong Kong Limited

Business Address:
SMART-SPACE 3C UNITS 901-903 CORE C, CYBERPORT 3, 100 CYBERPORT ROAD, POK FU LAM, HONG KONG