TERMS OF SERVICE

OVERVIEW

Welcome to the lunqilavemo website. Throughout these Terms, the words “we,” “us,” and “our” refer to lunqilavemo. By accessing our website, browsing our store, or using the shopping features and services made available through our platform (collectively, the “Services”), you agree to be bound by these Terms.

Our online store is hosted through Shopify, which provides the e-commerce infrastructure that enables us to offer the Services to you.

These Terms of Service (“Terms”) govern your access to and use of our platform and explain your legal rights and responsibilities. Please review them carefully, as they contain important provisions relating to warranty disclaimers, liability limitations, and other legal matters.

By accessing, visiting, interacting with, or using our Services in any way, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you must discontinue use of the Services.

SECTION 1 - ACCOUNT AND ACCESS

By agreeing to these Terms, you confirm that you have reached the legal age of majority in your state, province, or jurisdiction of residence, or that you have provided permission for any minor dependents under your care to use the Services.

When accessing or using our Services, you may be required to provide certain information, including your email address, billing information, payment details, and shipping information. You agree that all information you provide will be accurate, complete, and current.

You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activity conducted through your account.

You may not sell, license, assign, or otherwise transfer access to your account to any third party.

SECTION 2 - PRODUCT INFORMATION

We make reasonable efforts to present our products as accurately as possible. However, differences in device screens, display configurations, brightness settings, and other technical factors may cause colors, textures, and product appearance to differ from what is displayed online.

Accordingly, we cannot guarantee that products will appear exactly the same in person as they do on your screen, nor do we warrant that any item will fully satisfy your subjective expectations.

Product descriptions, pricing, availability, and other product information may be modified without prior notice.

We reserve the right to discontinue products or limit available quantities based on geographic locations, jurisdictions, availability, or other applicable considerations.

SECTION 3 - ORDERS AND PURCHASES

Submitting an order through lunqilavemo constitutes an offer to purchase.

lunqilavemo reserves the right, at its discretion, to accept, modify, or reject an order.

An order is not considered finalized until we have expressly confirmed acceptance and your payment has been successfully processed.

Because order fulfillment may begin shortly after acceptance, we may not always be able to accommodate cancellation requests once an order has been confirmed.

All returns and exchanges are governed exclusively by our Refund Policy.

By completing a purchase, you represent that the products are being purchased for personal or household use and are not intended for commercial resale or export.

SECTION 4 - BILLING AND PRICING

Product prices, discounts, and promotional offers may change without prior notice.

You will be charged the price displayed and applicable at the time your order is placed.

Unless expressly stated otherwise, listed prices do not include external shipping charges, taxes, customs duties, import fees, or similar charges.

Prices offered through our website may differ from prices available through third-party platforms or other sales channels.

You agree to provide valid, accurate, complete, and current billing and payment information.

By placing an order, you authorize us and our authorized payment processors to charge the payment method you provide for the full amount associated with your purchase.

SECTION 5 - SHIPPING AND DELIVERY

lunqilavemo is not liable for shipping or delivery delays.

Any delivery windows or estimated arrival dates displayed through the Services are estimates only and are not guaranteed.

We are not responsible for delays resulting from customs procedures, carrier network disruptions, transportation issues, or events outside our reasonable control.

Risk of loss and title to the products transfer to you once the applicable shipment has been handed over to the shipping carrier.

SECTION 6 - INTELLECTUAL PROPERTY RIGHTS

All content made available through the Services, including text, logos, branding, graphics, images, designs, media, and related materials, is owned by lunqilavemo or its licensors and is protected by applicable intellectual property laws.

You are granted a limited right to access and use the Services for personal and non-commercial purposes only.

You may not reproduce, copy, modify, distribute, republish, display, transmit, or otherwise use any material from the Services without our prior written authorization.

Shopify's trademarks, branding, and other intellectual property remain the property of Shopify.

Unauthorized use of any content or intellectual property appearing through the Services is prohibited.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, integrations, or features offered by third parties over which we do not exercise control.

Such third-party tools are made available on an “as is” and “as available” basis.

lunqilavemo does not assume responsibility or liability arising from your use of optional third-party tools.

Your decision to access or use those tools is entirely at your own risk and discretion.

SECTION 8 - EXTERNAL LINKS

The Services may include links to websites, resources, or services operated by third parties.

We do not control, monitor, endorse, or guarantee the accuracy of third-party content or services.

lunqilavemo is not responsible for damages, losses, or other consequences resulting from your access to or interaction with third-party websites.

Any questions, complaints, claims, or concerns relating to third-party products, policies, services, or content should be directed to the applicable third party.

SECTION 9 - SHOPIFY RELATIONSHIP

Shopify provides the technology and hosting infrastructure that enables lunqilavemo to operate its online storefront.

However, all purchases and financial transactions completed through our store are directly between you and lunqilavemo.

Shopify is not responsible for your purchases or transactions with us.

By using the Services, you release Shopify and its affiliates from claims, damages, or liabilities arising from or relating to transactions conducted between you and lunqilavemo.

SECTION 10 - PRIVACY AND DATA

The collection and use of personal information submitted through our Services is governed by our Privacy Policy.

Shopify may also collect and process certain information as part of providing the infrastructure necessary to operate and secure our online store.

By using the Services, you acknowledge that your information may be processed or transferred across borders where necessary for lunqilavemo, Shopify, and authorized partners to provide the Services.

Please review our Privacy Policy for additional information regarding how personal data is collected, processed, and used.

SECTION 11 - USER FEEDBACK

If you provide us with feedback, reviews, suggestions, ideas, recommendations, or other submissions, you grant lunqilavemo a perpetual, worldwide, royalty-free right to use, reproduce, modify, publish, distribute, display, and otherwise use that content for commercial or operational purposes.

We are not required to compensate you for submitted Feedback or keep such submissions confidential.

You represent that your Feedback does not infringe the rights of third parties.

Feedback must not contain unlawful, defamatory, abusive, malicious, or otherwise prohibited material.

SECTION 12 - ERRORS AND OMISSIONS

Information appearing through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product details, pricing, promotions, shipping, availability, or other information.

We reserve the right to correct inaccurate information, revise content, or cancel an affected order without prior notice, including after an order has been submitted.

SECTION 13 - RESTRICTED USES

You may not use the Services for any unlawful or prohibited purpose.

Without limitation, you are prohibited from using the Services to:

(a) engage in illegal activities;

(b) infringe or violate intellectual property rights;

(c) harass, defame, abuse, discriminate against, or otherwise harm another person;

(d) upload or distribute viruses, malware, malicious code, or other harmful material;

(e) improperly scrape, collect, or obtain personal or website data; or

(f) interfere with, circumvent, or bypass our security systems or protocols.

We reserve the right to suspend or terminate your access to the Services if we determine that you have violated these restrictions.

SECTION 14 - TERMINATION

lunqilavemo may suspend or terminate your account or access to the Services at any time without prior notice.

You remain responsible for any amounts owed through the effective date of termination.

Provisions that are intended by their nature to survive termination—including those concerning intellectual property, disclaimers, limitations of liability, indemnification, and related legal obligations—will remain in effect following termination.

SECTION 15 - WARRANTY DISCLAIMER

THE SERVICES AND ALL PRODUCTS MADE AVAILABLE THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR FREE FROM ERRORS.

SECTION 16 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNQILAVEMO, TOGETHER WITH OUR DIRECTORS, EMPLOYEES, AFFILIATES, AND RELATED PARTIES, WILL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR ACCESS TO OR USE OF THE SERVICES OR PRODUCTS.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES RELATING TO LOST PROFITS, LOST REVENUE, LOST DATA, OR SIMILAR LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION

You agree to defend, indemnify, and hold harmless lunqilavemo, Shopify, and our respective partners from claims, liabilities, damages, losses, and reasonable legal expenses arising from your breach of these Terms or your violation of applicable local, national, or international laws.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 19 - GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by and interpreted in accordance with the laws of Hong Kong.

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute informally for a period of 30 days by contacting our support team at support@lunqilavemo.com.

Any formal dispute resolution proceedings must be conducted solely on an individual basis and not as part of a class, consolidated, collective, or representative action.

SECTION 20 - ENTIRE AGREEMENT & WAIVER

If we fail to enforce any provision of these Terms at any time, that failure will not constitute a waiver of our right to enforce that provision or any other provision in the future.

These Terms, together with the policies referenced within them, constitute the entire agreement between you and lunqilavemo regarding your use of the Services and supersede prior communications, proposals, or understandings relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not transfer, delegate, or assign your rights or obligations under these Terms without our prior written consent.

lunqilavemo may assign or transfer its rights and obligations under these Terms to a third party without prior notice to you.

SECTION 22 - HEADINGS

Section titles and headings are provided solely for convenience and readability.

They do not affect, restrict, or modify the interpretation or legal effect of any provision contained in these Terms.

SECTION 23 - MODIFICATIONS TO TERMS

We reserve the right to revise, update, replace, or otherwise modify these Terms at our discretion.

You are responsible for reviewing this page periodically for changes.

Your continued access to or use of the Services after revised Terms are posted constitutes your acceptance of the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to us using the contact details below.

• Email: support@lunqilavemo.com

• Legal Entity: Klyne Hong Kong Limited

• Business Address: SMART-SPACE 3C UNITS 901-903 CORE C, CYBERPORT 3, 100 CYBERPORT ROAD, POK FU LAM, HONG KONG