Shipping Protection & Tipping Policy

At lunqilavemo, certain optional services may be offered during checkout to give customers additional flexibility when completing an order.

These options are entirely voluntary and are not required in order to purchase from our store.

Optional Checkout Add-Ons

Shipping Protection

Shipping Protection is an optional service that may provide coverage for qualifying delivery issues, including:

• Loss while the shipment is in transit;

• Physical damage during transportation;

• Theft affecting an eligible shipment.

Shipping Protection will only be added when you actively select the option during checkout.

It is not required to complete your purchase.

Staff Gratuity

You may also be given the option to leave a voluntary gratuity for our fulfillment and customer-support teams.

Tipping is completely optional and is never required as part of your transaction.

A gratuity will only be included when you choose to add it.

Shipping Protection Coverage

Customers who purchase Shipping Protection may be eligible for assistance with qualifying shipment-related issues covered by the service.

Coverage may be subject to specific eligibility requirements, claim conditions, and exclusions.

For complete details regarding what is covered and what may be excluded, please review the dedicated Shipping Protection information available through our store.

Refunds for Optional Add-Ons

If you add Shipping Protection or a Staff Gratuity by mistake, or simply decide that you no longer want the optional service, you may request a full refund of the applicable add-on fee.

This applies specifically to:

• Shipping Protection fees; and

• Staff Gratuity amounts.

A refund request for either optional add-on may be submitted even if the main merchandise order has already been dispatched to the shipping carrier.

Refunding an optional Shipping Protection or gratuity charge does not automatically cancel or refund the products included in your main order.

How to Request an Adjustment

If you would like Shipping Protection or a gratuity removed or refunded, please contact our customer-support team.

When contacting us, include your Order Number and the email address used during checkout so we can locate your purchase.

Support Email:
support@lunqilavemo.com

Phone (Call or Text):
+1(938) 222-0562