Privacy Policy

Last Updated: January 27, 2026

At lunqilavemo, we understand that privacy matters when you shop online. This Privacy Policy explains what personal information we may collect when you browse our website, place an order, communicate with us, or otherwise use our services, as well as how that information may be used, protected, and shared.

1. Information We Collect

We may collect information that is reasonably necessary to operate our store, process purchases, provide customer support, and improve the shopping experience.

Information You Provide

You may provide personal information when you:

• Place an order;

• Create an account;

• Subscribe to email communications;

• Contact our customer support team.

Depending on your interaction with our website, this information may include:

• Your name;

• Email address;

• Shipping address;

• Billing address;

• Phone number;

• Payment-related information.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address;

• Browser information;

• Device information;

• Website activity and usage data;

• Information collected through cookies and similar technologies.

2. How We Use Personal Information

Information collected through lunqilavemo may be used for purposes including:

• Processing Orders: Completing purchases, arranging fulfillment and shipping, sending order confirmations, and providing tracking information;

• Providing Customer Support: Responding to questions, requests, and order-related inquiries;

• Improving Our Store: Understanding how visitors interact with our website and improving functionality and shopping experiences;

• Communications: Providing transactional messages and, where permitted, promotional or product-related communications;

• Security and Fraud Prevention: Helping detect, investigate, and prevent fraudulent transactions, unauthorized activity, or misuse of our Services.

3. Data Protection & Security

We take reasonable measures designed to protect personal information handled through our Services.

Secure Transmission

Sensitive payment-related information is transmitted using secure technologies and processed through our payment service providers.

Access Controls

Personal information is maintained through systems intended to restrict access to personnel and service providers who require that information for legitimate operational purposes.

Payment Information

lunqilavemo does not retain complete credit or debit card details on our own servers after payment processing has been completed.

Payment information may instead be processed by authorized payment providers used to complete your transaction.

4. Sharing Information With Third Parties

lunqilavemo does not sell, rent, or trade Personally Identifiable Information for independent third-party use.

We may share information that is reasonably necessary with service providers that help us operate the website and fulfill customer transactions, including providers involved in:

• Website operations;

• Payment processing;

• Order fulfillment;

• Shipping and logistics;

• Customer support;

• Analytics and business operations.

Advertising & Marketing Partners

We may use cookies, pixels, and similar technologies provided by advertising and marketing platforms to understand campaign performance and provide more relevant advertising.

These partners may include:

• Meta (Facebook / Instagram);

• Google;

• AppLovin (Axon).

Information collected or processed by these providers is also subject to their respective privacy policies and controls.

Users may manage advertising preferences using the settings and opt-out mechanisms offered by the relevant provider.

5. Cookies

lunqilavemo uses cookies and similar technologies to support website functionality and understand how the Services are used.

Cookies may include:

• Essential Cookies: Used for functions such as shopping carts, checkout, and website navigation;

• Analytics Cookies: Used to help us understand website activity and improve performance;

• Marketing Cookies: Used to support advertising measurement and more relevant marketing.

Additional information about cookies used by Shopify is available through Shopify's cookie policy.

You may adjust or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or performance of some website features.

6. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

These third parties operate independently and maintain their own privacy practices and policies.

lunqilavemo is not responsible for the privacy practices, content, or policies of third-party websites that you choose to visit.

7. California Online Privacy Protection Act (CalOPPA)

In accordance with the practices described in this Privacy Policy:

• Visitors may browse our website anonymously;

• Our Privacy Policy is made available through a visible link on our website;

• Changes to this Policy will be posted on this page;

• Users may contact us regarding corrections or updates to their personal information or use available account controls where applicable.

Do Not Track Signals

Where applicable, we respect valid Do Not Track (DNT) browser signals and do not intentionally activate tracking technologies when an applicable DNT setting is enabled.

8. Children's Privacy

lunqilavemo does not knowingly collect personal information from children under 13 years of age.

If you believe that a child has provided personal information through our website, please contact us so that we can review the matter and take appropriate action.

9. Data Security Incidents

If a security incident involving personal information occurs, we will take appropriate steps based on the circumstances.

Where required, this may include:

• Providing notice to affected individuals through available communication methods;

• Providing relevant information about the incident.

10. Email Communications

We may collect and use email addresses to:

• Process orders;

• Send transactional updates;

• Respond to customer-service inquiries;

• Provide promotional communications where appropriate consent has been provided.

For promotional communications:

• Sender information and subject lines will not intentionally be misleading;

• Promotional messages will be identified appropriately;

• Unsubscribe instructions will be made available;

• Opt-out requests will be processed.

11. Contact Us

For questions regarding this Privacy Policy or how personal information is handled, please contact:

Email: support@lunqilavemo.com

Business Company:
Klyne Hong Kong Limited

Business Address:
SMART-SPACE 3C UNITS 901-903 CORE C, CYBERPORT 3,
100 CYBERPORT ROAD, POK FU LAM, HONG KONG